Redefining Forms and data collection on Hospitality solutions
Fixchores. May 2021
My Role
Senior Product Designer
Timeline & Status
3 months.
Industry
Hospitality
About the client
Fixchores is a hospitality solution that lets users request for various cleaning services from the comfort of their devices.
Users are given the ability to make flexible decisions to customise the range and kind of services required.
Not interested in the design process? No worries at all.
GETTING INFORMED
User Interviews
I began by getting myself acquainted with existing products that offer similar services Going through them, I noticed a couple things as related to Fixchores, but I kept those to myself to avoid bias.
I went ahead to conduct a survey to gather more information on how the target users felt about certain features on the existing platforms, or if at all they needed it. This survey was targeted at middle aged adults, who seemed at first glance, could afford to use said platform to book services.
Some of the results can be found here.
TLDR:
The survey pointed out a few key things:
The existing platforms were a chore to get through; there are a lot of hoops to jump through to get things done. This was exactly as I suspected.
Some of the existing platforms were also too busy, when they clearly didn’t need to be.
There was no easy way for users to manage their existing service requests and subscriptions.
Research and Problems
The main problem here was data collection.
Because this product was supposed to be really flexible with the choices and types of services required, the user had to input a lot of data in a lot of forms, across a number of pages.
This proved to be an issue because then, the gratification became delayed, and would push users out of the app faster than any bad service would.
Also, since users could request a number of services, including recurring services as some form of subscription, users need a way to manage already requested services – Subscription Management.
We created a user archetype for prospective users, to anticipate the experience and pain-points of prospective users and better craft a unique, intuitive experience that would ease their journeys as they use the platform.
User Archetype
User Archetype
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User journey map
User Journey map
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User flows
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SOLVING PROBLEMS
Ideation
For data collection, I devised a method to group similar data together on one page, but most importantly, I made the input style way less formal. Instead of input forms, I used quiz buttons to represent the options.
This proved to significantly reduce the input lag that users got from regular input styles.
I also created a subscription section where users were able to delete, edit or read already created subscriptions.
Then I created a calendar section too. Now users had the ability to keep track of all existing service requests- past, present and future.
Style Guide
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Sign up
Users have the ability to sign up either as an individual user, or a business. This decision affects the available options on the dashboard and log in information needed.
Sign up
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Home. Empty state.
The home screen has been designed to be simple; leading you to make decisions you need to make without any distractions. As such, we found that a single button is all you need on the Home screen to get things done; no nav bar needed.
Home. Filled
The Home screen (filled ) has been designed to fit all services at once, making users go straight to the point whenever they come on board.
It also displays upcoming services, and their details for the current and next days.
Home screen
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Service booking
As explained above, instead of using regular, basic input forms that would only serve to hinder and slow down the service booking process, we used pill inputs that basically required the user to tap and move on to the next process.
ALL OF THIS IS DONE ON ONE PAGE!
Home screen
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The Result
A beautifully laid out flexible platform that makes it seemingly easy for users to get through the chore of filling inputs to book services.